Conflict Resolution Mediation
Mediation
Mediation is a modern and progressive way of resolving workplace disputes without going to court or to the employment tribunal.
It is becoming increasingly popular as an alternative to more lengthy, costly, and adversarial approaches to dispute resolution.
Conflict - Is it Inevitable?
Conflict in the workplace is inevitable. In just about any work setting, people with different personalities, goals, and values are bound to encounter situations where they will ‘conflict’.
This conflict, especially if poorly managed, may cause:
What conflict issues are suitable for mediation?
Serious disagreements between staff, allegations of bullying or other unacceptable behaviour, change management issues, individual and collective employment disputes ; these all cause problems and are suitable for mediation.
Why Mediate ?
Workplace mediation offers a very credible alternative to formal processes and negotiation for resolving conflict. It is a voluntary, informal process that helps people who are in dispute to start talking again, and to jointly agree how better to work together.
The 2009 ACAS Code of Practice for Disciplinary & Grievance Procedures actively encourages the use of mediation, stating that “It may be helpful to consider mediation at any stage.” From a managerial perspective, the Code exists to ensure that individuals encountering conflict are given the chance to resolve their dispute quickly and effectively.
Keith Brookes - Mediation Skills :- MEDIATION PRACTITIONER'S CERTIFICATE
'Keith Brookes's portfolio captures a thorough and reflective knowledge of mediation and the role of the mediator . Keith has shown a significant level of self awareness in the portfolio, which compliments his skills clearly demonstrated during the course. ' GC, Trainer . June 2010
Mediation is a modern and progressive way of resolving workplace disputes without going to court or to the employment tribunal.
It is becoming increasingly popular as an alternative to more lengthy, costly, and adversarial approaches to dispute resolution.
Conflict - Is it Inevitable?
Conflict in the workplace is inevitable. In just about any work setting, people with different personalities, goals, and values are bound to encounter situations where they will ‘conflict’.
This conflict, especially if poorly managed, may cause:
- good working relationships that have existed for some time to deteriorate and become dysfunctional to work
- other employees may get drawn into the conflict on one side or another - widening out the problem and cascading the issue.
- It is far too easy for formal grievance and disciplinary processes to take over the situation, leaving the disputants feeling sidelined and disempowered - leaving at least one party and sometimes all parties unhappy with the outcome
- the time and effort of managers, human resources managers, trades union officials and others may be focused on trying to resolve matters, often to little avail.
- eventually, the situation will be concluded formally, however the most important part - the personal working relationships, may continue to be fractured
What conflict issues are suitable for mediation?
Serious disagreements between staff, allegations of bullying or other unacceptable behaviour, change management issues, individual and collective employment disputes ; these all cause problems and are suitable for mediation.
Why Mediate ?
Workplace mediation offers a very credible alternative to formal processes and negotiation for resolving conflict. It is a voluntary, informal process that helps people who are in dispute to start talking again, and to jointly agree how better to work together.
The 2009 ACAS Code of Practice for Disciplinary & Grievance Procedures actively encourages the use of mediation, stating that “It may be helpful to consider mediation at any stage.” From a managerial perspective, the Code exists to ensure that individuals encountering conflict are given the chance to resolve their dispute quickly and effectively.
Keith Brookes - Mediation Skills :- MEDIATION PRACTITIONER'S CERTIFICATE
'Keith Brookes's portfolio captures a thorough and reflective knowledge of mediation and the role of the mediator . Keith has shown a significant level of self awareness in the portfolio, which compliments his skills clearly demonstrated during the course. ' GC, Trainer . June 2010